Create Confidence — Please read before you book
Terms & Conditions
These terms explain how booking, deposits, cancellations, memberships and product purchases work at our Mississauga studio. We’ve rewritten them in plain, clear language — the rules are the same as before, except for our updated final-sale product policy in Section 10.
Most asked — Booking, deposits & cancellations
Please give us 24 hours’ notice
If you need to cancel or move your appointment, let us know at least 24 hours ahead. That one step helps you avoid fees.
- Less than 24 hours: 50% charge may apply, your deposit may be kept, and future bookings may be refused.
- No-show: 50% of your booked service price may be charged and you will be invoiced for any deposit owing.
- Deposits: A 50% deposit may be required for services over 1 hour and for new clients. It is refundable with 24 hours’ notice.
- Running late? Your appointment may be shortened or rescheduled so we don’t keep the next client waiting.
Product policy — Please read before you buy
Retail products are final sale
We do not accept returns or exchanges on products.
For hygiene and safety, all retail product sales are final. Once a product has been purchased, we cannot take it back, refund it, or exchange it for another product — even if it is unopened.
Please choose carefully and ask our team any questions before you buy. We’re happy to help you pick the right product for your skin in studio.
On this page
Questions about anything on this page? Call us at (647) 540-8797 or email Info@createconfidence.org — we’re happy to explain.
Overview
Welcome to Create Confidence
This website is operated by Create Confidence Inc. When you use this website, book a service, or make a purchase with us, you agree to these Terms & Conditions.
If you don’t agree with these terms, please don’t use our website or services. We may update these terms from time to time — if you keep using the website or our services after an update, that means you accept the updated terms.
Section 1
Using this website
By using this site, you confirm that you are of legal age in your province or territory, or that you have given permission for any minor dependants to use this site.
You may not use our products or services for any illegal or unauthorised purpose, and you must not break any laws when using our services. If these terms are violated, we may end your access to our services right away.
Section 2
Products & services
Some products may be available online only, and some may be available in limited quantities. We may change prices, discontinue a product, or limit how many can be sold — including limiting sales by person, region, or order — at any time.
We do our best to describe our products and services clearly, but we can’t guarantee that a product or service will meet every expectation.
Section 3
Late arrival & no-shows
We run on appointments so every client gets their full time. If you arrive late, we may not be able to fit you in — your appointment may need to be shortened or rescheduled so we don’t affect the clients booked after you.
No-shows: If you don’t show up for your appointment and didn’t let us know beforehand, we may charge 50% of your booked service price as a cancellation fee and may refuse future bookings.
Please give us at least 24 hours’ notice if you need to cancel or reschedule — that’s the simplest way to avoid any fees.
Section 4
Deposits
For services that are over 1 hour, a 50% deposit may be required to secure your booking. New clients may also be asked for a deposit.
- With 24 hours’ notice or more to cancel or reschedule — your deposit is refundable.
- With less than 24 hours’ notice — your deposit will be forfeited (kept).
- No-shows will be invoiced.
Section 5
Cancellation policy
We require 24 hours’ notice to cancel or reschedule an appointment.
Cancellations made within 24 hours of your appointment will incur a 50% charge, or we may refuse future bookings.
This policy helps us respect our team’s time and offer cancelled spots to other clients who are waiting.
Section 6
Membership — Confidence Club
When you join the Confidence Club membership, you agree to keep your membership for a minimum of 3 months.
- After your first 3-month term, your membership automatically renews unless you cancel before the renewal date.
- To cancel, you need to give us notice at least 30 days before your renewal date.
- If you don’t give that 30 days’ notice, you may be charged the full price for the entire next 3-month period, or the value of any discount you previously received.
- Membership benefits are for members only and may change from time to time.
Section 7
Booking & payment
- You can book appointments through our website or by contacting the studio directly.
- We accept credit card, debit card, Apple Pay, and Interac e-transfer.
- Please give at least 24 hours’ notice to cancel, to avoid cancellation fees (see Sections 4 and 5).
- Please note: credit card transactions are subject to a 2.75% processing fee.
Section 8
Changes to services & prices
Prices for our products and services may change at any time, without prior notice. We may also modify or discontinue any part of our service at any time, without notice.
We are not liable to you or to any third party for any price change, service change, pause, or discontinuation.
Section 9
Your responsibilities as a client
To help your appointment go smoothly, we ask that you:
- Arrive on time for your appointment.
- Tell our team about any allergies, skin sensitivities, or medical conditions before your treatment begins.
If you arrive unprepared for your service — for example, if you’ve shaved or your hair is too short for waxing or sugaring — you will still be charged 50% of the service fee. The same 50% charge applies to double or duplicate bookings.
Section 10 — Updated by the studio
Product policy — Final sale, no exchanges
All retail products are final sale. For hygiene and safety, we do not accept returns or exchanges on retail products.
This applies to every product we sell in studio and online, whether it has been opened or not. Once purchased, a product cannot be returned, refunded, or swapped for another product.
Why? Many of the products we carry are personal care items that go on your skin. For everyone’s health and safety, we can’t resell a product once it has left the studio — so we can’t accept it back.
Before you buy, please ask our team for help choosing. Tell us about your skin, any sensitivities, and what you’re hoping the product will do, and we’ll help you pick the right one with confidence.
Note: This final-sale product policy replaces our previous 14-day return and exchange wording for products. Service bookings are covered separately in Sections 3–5 above.
Section 11
Health & safety
Your health and safety come first. If you have any concerns about whether a treatment is right for you, please check with a healthcare provider before booking.
Our team is trained in hygienic practices and follows them carefully. Even so, by having a treatment with us, you understand that you take part in treatments at your own risk.
Section 12
Respectful behaviour — Zero tolerance
We want the studio to feel safe and welcoming for every client and every team member.
Aggressive behaviour — including verbal harassment or threats — will not be tolerated. If this happens, we may refuse or end a service and the client will be removed from our client list.
Section 13
Third-party links
Some content, products, and services on our website may include material from third parties, or links to third-party websites that we don’t control.
We’re not responsible for the accuracy, content, or availability of those third-party sites or services, and we’re not liable for any issues that come from using them. Before you buy anything or use a third-party service, please read their terms and policies carefully. Any questions or concerns about a third-party product should go directly to that third party.
Section 14
Liability limitations
Create Confidence is not liable for any injuries or damages that may occur during or after treatments. By booking an appointment, you agree to assume all risks associated with the services provided.
Section 15
Privacy
We are committed to protecting your privacy. Any personal information we collect will only be used to provide our services, and it will not be shared with third parties without your consent.
Section 16
Changes to these terms
We may modify, update, or replace any part of these Terms & Conditions at our discretion, by posting the changes on our website. It’s your responsibility to check this page from time to time for updates
If you continue to use our website or services after changes are posted, that means you accept those changes.
Section 17
Governing law
These Terms & Conditions — and any separate agreements where we provide you with services — are governed by and interpreted in accordance with the laws of Canada.
Section 18
Member pricing — How it works
Member discounts are always calculated on the exact amount. For display purposes, prices shown on the website may be rounded — for example, shown as $45 — but the final amount you’re charged will reflect the precise discounted price, for example $45.55.
This is done to keep billing fully transparent and accurate.
Section 19
Questions about these terms?
We’re happy to talk it through. If anything on this page is unclear — especially around deposits, cancellations, memberships, or product purchases — please contact us before you book or buy
Studio
1960 Dundas St W
Mississauga, ON L5K 2R9
Call or email
Hours
Sunday: 10:00am – 6:00pm
