Create Confidence — Please read before you book
Terms & Conditions
These terms explain how booking, deposits, cancellations, memberships and product purchases work at our Mississauga studio. We’ve rewritten them in plain, clear language — the rules are the same as before, except for our updated final-sale product policy in Section 10.
Most asked — Booking, deposits & cancellations
Please give us 24 hours’ notice
If you need to cancel or move your appointment, let us know at least 24 hours ahead. That one step helps you avoid fees.
- Less than 24 hours: 50% charge may apply, your deposit may be kept, and future bookings may be refused.
- No-show: 50% of your booked service price may be charged and you will be invoiced for any deposit owing.
- Deposits: A 50% deposit may be required for services over 1 hour and for new clients. It is refundable with 24 hours’ notice.
- Running late? Your appointment may be shortened or rescheduled so we don’t keep the next client waiting.
Product policy — Please read before you buy
Retail products are final sale
We do not accept returns or exchanges on products.
For hygiene and safety, all retail product sales are final. Once a product has been purchased, we cannot take it back, refund it, or exchange it for another product — even if it is unopened.
Please choose carefully and ask our team any questions before you buy. We’re happy to help you pick the right product for your skin in studio.
On this page
1 Using this website
2 Products & services
3 Late arrival & no-shows
4 Deposits
5 Cancellation policy
6 Membership — Confidence Club
7 Booking & payment
8 Changes to services & prices
9 Your responsibilities
10 Product policy — Final sale
11 Health & safety
12 Respectful behaviour
13 Third-party links
14 Liability
15 Privacy
16 Changes to these terms
17 Governing law
18 Member pricing
19 Contact us
Questions about anything on this page? Call us at (647) 540-8797 or email Info@createconfidence.org — we’re happy to explain.
Overview
Welcome to Create Confidence
This website is operated by Create Confidence Inc. When you use this website, book a service, or make a purchase with us, you agree to these Terms & Conditions.
If you don’t agree with these terms, please don’t use our website or services. We may update these terms from time to time — if you keep using the website or our services after an update, that means you accept the updated terms.
Section 1
Using this website
By using this site, you confirm that you are of legal age in your province or territory, or that you have given permission for any minor dependants to use this site.
You may not use our products or services for any illegal or unauthorised purpose, and you must not break any laws when using our services. If these terms are violated, we may end your access to our services right away.
Section 2
Products & services
Some products may be available online only, and some may be available in limited quantities. We may change prices, discontinue a product, or limit how many can be sold — including limiting sales by person, region, or order — at any time.
We do our best to describe our products and services clearly, but we can’t guarantee that a product or service will meet every expectation.
Section 3
Late arrival & no-shows
We run on appointments so every client gets their full time. If you arrive late, we may not be able to fit you in — your appointment may need to be shortened or rescheduled so we don’t affect the clients booked after you.
No-shows: If you don’t show up for your appointment and didn’t let us know beforehand, we may charge 50% of your booked service price as a cancellation fee and may refuse future bookings.
Please give us at least 24 hours’ notice if you need to cancel or reschedule — that’s the simplest way to avoid any fees.
Section 4
Deposits
For services that are over 1 hour, a 50% deposit may be required to secure your booking. New clients may also be asked for a deposit.
- With 24 hours’ notice or more to cancel or reschedule — your deposit is refundable.
- With less than 24 hours’ notice — your deposit will be forfeited (kept).
- No-shows will be invoiced.
Section 5
Cancellation policy
We require 24 hours’ notice to cancel or reschedule an appointment.
Cancellations made within 24 hours of your appointment will incur a 50% charge, or we may refuse future bookings.
This policy helps us respect our team’s time and offer cancelled spots to other clients who are waiting.
Section 6
Membership — Confidence Club
When you join the Confidence Club membership, you agree to keep your membership for a minimum of 3 months.
- After your first 3-month term, your membership automatically renews unless you cancel before the renewal date.
- To cancel, you need to give us notice at least 30 days before your renewal date.
- If you don’t give that 30 days’ notice, you may be charged the full price for the entire next 3-month period, or the value of any discount you previously received.
- Membership benefits are for members only and may change from time to time.
